Do the products I purchase on the Ametron Webstore come with a warranty?
They certainly do! Ametron has been a certified reseller for over 5 decades, and as such - every product we sell comes with a full factory warranty.
What if the product I ordered is out of stock?
We do our best to guarantee every item we publish on the site is in stock and available for immediate shipping, however, there are times when our inventory updates slower than our sales rate! If the product you order is out of stock, we will attempt to contact you immediately and notify you of a shipping delay. We will give you the option of keeping your order with us open until the item arrives and we can ship it, or to cancel your order, receive a full refund and purchase the item elsewhere.
Do you ship products internationally?
Ametron ships worldwide! We will send your items to all corners of the globe and to any recognized, valid address. Please note that our customers are liable for any taxes or custom charges due at the port of entry for all international orders. For more info, see out shipping policy.
How can I track the package you've sent to see when it arrives?
Ametron Webstore sends out every item using a trackable and insured shipping method, thus guaranteeing the item arrives safely, unharmed and ready to use immediately. Once the item ships out to you, we will contact you with the shipping tracking number, so you'll be able to log onto the carrier's website and track the progress of your delivery. For more info, see out shipping policy.
Is The Checkout process secure?
Ametron Webstore uses Amazon merchant services for reliability and security. Amazon is the biggest and most trusted online retailer, and their credit card processing is trusted worldwide by millions of online shoppers. In order to expedite the checkout process - You can now purchase goods from the Ametron Webstore using your Amazon.com account login.
Do you offer local pickup options?
Yes, we do! If you are a Southern California resident and can pick your ordered items up from our Hollywood store location, please enter promo code WILLCALL at check out, and all shipping charges will be dismissed. Please note that our system does not register any shipping information once the promo code has been entered., so if you enter a mailing address, it will not be attached to your order, and the purchased items will only be available for pick-up at our Hollywood store location, and not sent out.
I'm looking for a wireless device. What frequency should I choose?
Per the FCC regulations, the operation of wireless microphones and similar devices is prohibited from certain frequency bands for public safety reasons and commercial concerns. This information is local and based upon where you plan to use the wireless device. Please see below for localized Frequency Finder tools for our leading product brands:
Shure Frequency Finder
Sennheiser Frequency Finder
Please note, that it is the buyer's responsibility to verify what frequency is needed based on the area of use of the device. Ametron will fulfill the sale of the item as ordered, and not question discrepancies between different locations and frequency settings (Why? For example, a Los Angeles sound crew might need a wireless microphone for a production in Florida. We assume the information has been verified before the purchase was made, and normally would not be inquisitive regarding an order of a Florida-banded device shipped to California).
