As unlikely as that may seem, if there is a problem with your order, contact us immediately. Issues are dealt with on a case-by-case basis, and are tended to as soon as we get notified.
What if I receive a defective product?
In rare cases it's possible that a product has a manufacturing defect. If you believe you've received a defective product, the first thing you should do is contact our support team. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs within the U.S. to replace the unit for you.
Ametron's Return Policy:
We want you to be completely happy with your purchase from Ametron! If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so). If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund. Refund, credit or exchange price is determined by the price actually paid for the items, and not the listed items cost.
Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides, cables, etc.), show no signs of wear or use and include a Return Authorization number or be subject to a restocking fee. Products like software, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, clearance items,etc.) are not returnable. For sanitary reasons, Microphones, microphone grills and windscreens may only be returned unopened.
How To Make A Return:
Please contact the Ametron Sales team to arrange for an RA number (Return Authorization) that you should write on the shipping label. We'll take it from there.
Over-size or over-weight items
Personal items (earphones, instrument mouthpieces, etc.)